FAQ

QLab makes it simple to create intricate designs of light, sound, and video, which you play back during a live performance.

QLab allows you to lock in exactly how you want the light, sound, and video to play during your performance. When you’re done designing, you'll switch to “show mode” and run your show just by pressing “GO”.

QLab is designed specifically to handle the needs of live events, like theater. The person running the show each night can react to what is happening on stage, such as waiting for a scene to finish before they trigger a scene transition, or even to handle the case where a performer accidentally skips a few lines and jumps ahead. QLab can react dynamically to what is happening on stage, or it can be programmed to play back precisely the same way every night. Most shows will be a mix of both.

There’s a good chance you’ll find QLab in your favorite local theater. You’ll also see it on Broadway, the West End, and in churches, sports stadiums, and museums. From high school students to seasoned pros, QLab is what they use to make the show go.

The first thing to do is download the software. It's a free download, and many of QLab's features are even free to use. Really! To unlock additional capabilities you can buy or rent a license from our online store.

After you've downloaded QLab to your macOS computer, you can launch it and start working right away. But if you'd like some help getting started, you can also:

Ask us for help

Browse our friendly QLab documentation

Watch our tutorial videos

We provide support via email instead of phone so that we can quickly direct you to the team member who is best suited to answering your question, so that we have a clear record of all of your questions and what we’ve suggested, and most of all because after more than a decade of supporting QLab we know that it gets you better help, faster. We’re looking forward to hearing from you! Contact Support

You can purchase or rent a license from our online store. Your license will be added to your QLab Account. Once the license is in your account, you can sign in to QLab (version 4+ or version 3.2+) and install any license that's in your account.

For details on installing a license, see our documentation.

All QLab 3 purchases since August 1st, 2016, and all QCart purchases (ever), will be credited towards V4 licenses at their full original purchase price.

If you purchased QLab 3 before August 1st, 2016, you are also eligible for a discount on V4, based on the type of license you’re upgrading from:

Your discount will appear automatically in Your Account if you create an account using the email address associated with your QLab 3 license. If you no longer have access to that email please email us at support@figure53.com.

To apply your upgrade discount to your order, click the "Apply Discount in Cart" link next to the discount you wish to use in Your Account.

We offer rental licenses to make QLab accessible for tighter budgets. You can purchase and install rentals ahead of time and choose the date when they will start. On the appropriate day the license will unlock the features. When the rental period is over, the license will simply time out (you do not need to "stop" or "cancel" a rental).

If you have rented a given type of license for 110 days (the days do not need to be consecutive), you will automatically get a free standard license of the same type added to your account. The rental period of a license must be in the past for it to apply to a rent-to- own conversion.

Here are some example rent-to-own scenarios:

• One 130-day Audio+Lighting license = 1 Standard Audio+Lighting license and 20 days of rental "credits" after the initial rental period has passed.

• One 50-day Bundle license + One 100-day Bundle license = 1 Standard Bundle license and 40 days of rental "credits" for your next rent-to-own license.

Your work is still saved in your workspace, even if your license expires. All the license does is unlock the features to allow you to run cues that require the license, it doesn’t affect the workspace file itself. Just rent another license next time you need it, and your cues will run just like they did the first time.

We do provide educational discounts. To access educational pricing you’ll need proof of status with an educational institution. Usually writing to support@figure53.com from an educational email address and attaching a copy of your ID is sufficient. If, for some reason, you are unable to provide these things, please write into support@figure53.com with an explanation. See this page for more information.

We offer site license options for larger institutions such as schools or rental shops. Please contact support@figure53.com for site license pricing and license management features.

We do not accept purchase orders of any kind for any reason. We apologize for the inconvenience. If it’s helpful we can provide a sole source letter stating that there is no other seller of our software.

We no longer sell a "Basic" license; all licenses are now "Pro".

QLab 3.2+ can be unlocked using a QLab 4 license. Just sign in and install your license inside QLab 3.2 just as you would from QLab 4.

Versions of QLab prior to 3.2 can not use a QLab 4 license, but of course you can continue to use any QLab 3 license you purchased for these versions.

QLab 2 and QLab 1 are no longer supported, and we are unable to generate new licenses for them.