Last updated: July 14, 2026
This Privacy Policy relates to all software products and services (the “Service(s)”) of Figure 53, LLC (the “Company” or “we”, “us”, or similar pronouns).
GENERAL NON-DISCLOSURE POLICY: WE DO NOT DISCLOSE, USE, SHARE OR SELL YOUR PERSONALLY IDENTIFIABLE INFORMATION TO ANY THIRD PARTY (EXCEPT SOLELY TO PROVIDE THE SERVICES TO YOU), WITHOUT YOUR OPT IN FOR SUCH DISCLOSURE OR USE. Please see the section entitled “HOW DO WE DISCLOSE AND USE YOUR INFORMATION?” below for complete details. This Privacy Policy explains the Company's data collection, use and disclosure practices, including the collection, use and disclosure of Personally Identifiable Information that can be used on its own or with other information to identify, relate to, describe, contact, or locate an individual person (hereinafter “PII”). PII does not include, however, any information that you post or make available publicly, unless a specific applicable law protects such information.
Unless otherwise stated below, this Privacy Policy applies to all websites and applications we may provide, including applications that run natively on a computer or a mobile device. If an application also has its own Privacy Policy, to the extent that there are any conflicts, that application specific Privacy Policy will supersede any provisions of this Privacy Policy.
This Privacy Policy is a part of the Terms of Service (“TOS”), which are incorporated herein by reference. Capitalized terms herein not otherwise defined shall have the meaning set forth in the TOS. This Privacy Policy is updated as of the date set forth above. We reserve the right to update this Privacy Policy. If we update this Privacy Policy, we will use reasonable electronic efforts to advise You of the change, which may include posting a notice of the change on the website or application, in or near a login area, or we may send You an electronic notification of the change. If we electronically notify You by an electronic communication, we will provide these electronic messages to your last known or provided electronic communication address (which may be for example, a text message address, email address, X user name, Facebook address or other electronic address). You are responsible to review communications we send to those addresses, to authorize communications from us, and to keep those addresses up to date. By accessing or using the website or application, or by otherwise providing PII to us, you acknowledge that you have read, understand, and agree to the terms of this Privacy Policy. Use of the website or application after our notice of a change in the Privacy Policy is acceptance of the terms and changes in the updated Privacy Policy, which shall, unless expressly prohibited by applicable law (or unless expressly stated in such changed Privacy Policy), be effective from the inception of your use of the website or application.
Our website and applications use standard web and software technologies to collect certain non-identifying information about your computer or device – which may include such information as your browser and computer/device type, your internet protocol address, the type of device you are using, and other information that your device sends to our website or application automatically. The Company’s QLab software does not collect, receive, record, store, transmit, process, or otherwise obtain any PII during use of the QLab software.
Our website and applications may also automatically set “cookies” — small files that contain information that allow the website or application to track certain information such as where you were referred from, which pages you have clicked on, and other analytical information about your use of the website or application. Collectively this information is referred to as “Automated Data.” We do not link or associate Automated Data we collect with your PII. We may use and disclose Automated Data in any manner we choose without restriction. You have some ability, by using browser plugins, ad blockers, or other third party tools, to block or prevent some collection of Automated Data, however, our website or applications may not function correctly if you do so. We make no guarantees of any kind that our website or applications will function correctly in any particular environment or with any plugins or other tools.
When using our Services such as by ordering or registering, you may be asked to enter PII such as your email addresses, phone numbers, mobile device number, text message and/or social media contact information, physical mailing address, and other similar billing and communication information (“Contact Information”).
We may also obtain information from third parties and we may combine that with Automated Data and/or Contact Information. For example, we may have access to certain information from a third-party social media service if you create or log into your online account through that service or otherwise provide us with access to information from that service. We will only access third party information in this manner consistent with the application program interface (API) provided by the third party and consistent with the settings you have used in allowing such use.
We may process, use and disclose the information we collect from or about you in the following ways:
We do not sell your PII. We do not share your PII with third parties for the third parties' cross-context behavioral or direct marketing purposes.
We will comply with all applicable laws, rules and regulations, which may require that we disclose your information (including your PII) to government authorities, or to parties in court actions under subpoenas or court orders, or otherwise as we are advised we are required to do to comply with a legal obligation. We are a United States based company and subject to the laws of the United States, however, we may use servers and storage of data in locations in other parts of the world.
We may disclose any of your information, including but not limited to your Contact Information and PII, to a corporate successor in interest if we sell our business, or engage in a merger, sale of stock, or our company's ownership otherwise changes control and you consent to this transfer. We, or our successor, will provide you with notice of such a transaction, and the successor will be bound on the terms of this Privacy Policy.
We may, but are not responsible to, use a virus or malware scanner and scan data you have stored in any of our Services, and if our virus scanner detects malware, we reserve the right to remove it. Please note that a scan may mis-identify data as a virus, and so it is possible that portions of such data may not be available if our scanner takes this action. In addition, if we determine that you are storing, transmitting or otherwise enabling malware sites or software used in illegal hacking or attack efforts, or otherwise storing content that is harmful to computers or data, we reserve the right to suspend and/or terminate your account.
Applicable laws, such as the CAN SPAM law, may give you rights to limit some non-relationship communications. We will comply with such laws. Be aware, however, that you cannot limit certain communications with us, such as communications regarding transactions and orders, notices regarding updates to our TOS or this Privacy Policy, or other communications regarding our business relationship with you.
The Company's QLab software licensing system creates a unique Machine ID which is used to associate a license seat activation with a specific computer. The Machine ID is stored in our online license account system and associated with a user account.
Our mobile applications read the iOS vendor identifier, a value that uniquely identifies a device only to our own apps, and the App Store device verification identifier. We use both values on the device to confirm that your purchases are valid for the current device. We do not request the device's advertising identifier, and Apple does not provide us with your name, email, Apple ID, or payment details.
Data from our Feedback Reporter (described below) submitted from our applications to our internal feedback system include the Machine ID or identifier strings described above only if the user opts to “Send Details” along with their feedback report. The Company does not tie, link, associate, correlate, identify, or reidentify the Machine ID or any device identifier information with individual users of the software.
The Company's QLab software accesses the camera or microphone when a workspace uses the Camera or Microphone cue types, respectively. Starting in macOS 10.14 Mojave, macOS may require user-permission to access cameras and microphones. You may elect not to use the camera or microphone, however, the functions in QLab that depend on those features being enabled will not work. We do not use data from the camera or microphone for any purpose other than for QLab to function correctly, and no camera or microphone data is sent to us.
Our Feedback Reporter tool stores an email address in the Application Preferences that is used for auto-filling the address field on subsequent uses, however the user must manually input the address into the form the first time.
All of our applications store data on the physical device to permit that data to survive a reboot/restart, such as app preferences. QLab saves workspace data to a document on disk. Go Button saves show data on device along with any audio files imported into the app. QLab Remote saves workspace restoration state data on device.
A user can choose to share certain items, for example, to export a Go Button show document. In such cases, iOS manages the connection and permission to access providers such as Dropbox or Google Drive that the user already has installed on the device. We do not have access to a user's personal accounts or manage any of the connections to these providers directly or remotely.
We retain PII for as long as necessary to fulfill the purposes for which it was collected and to: (i) provide the Services and maintain your account; (ii) comply with legal obligations, including record-keeping requirements; (iii) resolve disputes and enforce our agreements; and (iv) protect our rights and interests.
We determine retention periods based on: (i) the nature, sensitivity, and volume of the PII; (ii) the purposes for which the PII is processed and whether those purposes can be achieved by other means; and (iii) the applicable legal, regulatory, contractual, and operational requirements that mandate retention of certain records.
When PII is no longer required for the purposes described in this Privacy Policy, we will delete or securely destroy the PII, or, in certain cases, anonymize the data so that it can no longer be associated with an identified or identifiable individual.
We will use reasonable commercial effort to keep your PII secure in our systems, however, you acknowledge that no system is hacker-proof and that despite our reasonable efforts, your PII could be accessed by unauthorized persons. In this regard, we will use the efforts required by applicable laws, rules, regulations and orders that apply to the specific types of information we have. Notwithstanding the above, you agree that we will not be liable for any unauthorized access to or use of your data or PII except solely to the extent we are expressly held to have violated applicable laws, rules, regulations or orders.
WE ARE NOT RESPONSIBLE FOR YOUR LOSS OR MISUSE OF YOUR CREDENTIALS TO THE SERVICES WE PROVIDE, AND WE DO NOT MONITOR OR LOG SUCH ACCESS NOR WILL WE GIVE YOU NOTICE OF ANY COMPROMISE OF YOUR DATA OTHER THAN REQUIRED BY APPLICABLE LAW. If we do detect such compromise, or you violate our Acceptable Use Policy, we may immediately suspend Services to you and/or terminate your account.
Occasionally, at our discretion, we may include or offer third-party products or services on our website or applications. These third-party sites have separate and independent privacy policies. We have not reviewed or verified any data or privacy policies of such linked sites and take no responsibility or liability for the content and activities of these linked sites, or their products or services.
Our macOS and iOS applications have an integrated Feedback Reporter that we develop in-house. Users can choose to send us a message directly from our applications using a “Contact Support” option. The user is also automatically prompted by the feedback tool to submit a crash report after the app detects a crash. This tool communicates directly with our servers. There is no third-party involved with these feedback reports. You should never send sensitive PII via the Feedback Reporter.
A feedback report includes: (i) any message text entered by the user; (ii) user email address, if provided by the user; (iii) the app name and version of the app submitting the report; and (iv) crash report (only when reporting a crash).
The user can optionally choose to include additional details with their report by selecting a “Send Details” option in the reporter. These details include: (i) system profile: OS version, machine/device model, memory, CPU and a machine/device ID (and on macOS, the profile also includes the computer serial number); (ii) installed license details, if any; (iii) app preferences; and (iv) console logs (optional, only included if user selects an additional “Include Console Logs” option).
On macOS, the user can specify additional documents to be attached to the report which are then uploaded to our servers when the report is submitted.
In the Feedback Report data, all PII submitted is optional — license information, email address, and any documents included with the report. Unique IDs on macOS are generated by our licensing system. The unique ID from iOS only identifies the app among the Company's applications installed on that device.
We may use other data analytics companies in combination with or as a replacement of Feedback Reporter. All such data collected by Google and if applicable such other tools is Automated Data hereunder.
In the past, we have used a third-party analytics tool in our mobile applications called Flurry Analytics. We no longer use Flurry Analytics in QLab Remote as of version 5.0.0 and in Go Button as of version 3.3.0.
For earlier versions of our mobile software, the Flurry privacy policy is located here: legal.yahoo.com/us/en/yahoo/privacy/index.html, and the terms of service are located here: developer.yahoo.com/flurry/legal-privacy/terms-service/flurry-analytics-terms-service.html. You may be able to opt out of some data collection by Flurry Analytics here: developer.yahoo.com/flurry/end-user-opt-out. As of the date of this Privacy Policy, Flurry is a product service of Flurry, Inc., a subsidiary of Yahoo! Inc.
Flurry automatically collects usage metrics (like number of sessions per hour) and technical details about a user (like device models and operating system versions). We have used this data, for example, to plan updates relative to the adoption of a new release of iOS or the popularity of specific device models, etc.
We also have used Flurry to log certain app events to help us monitor usage of specific features within the mobile applications. We did not include any personally identifiable data in the event logging.
Our website and application are for the use of adults at least 13 years old. We do not specifically market to children under the age of 13 years old. If you are a user under the age of 13, please do not send any PII to us if we have not obtained prior consent from your parent or guardian. If we learn we have collected PII from a user under the age of 13 without parental consent, or if we learn a user under the age of 13 has provided us PII beyond what we request from them, we will delete the information as quickly as possible.
We hereby notify You that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist You in limiting access to material that is not suitable to minors. You can discover some of the providers of such parental control technology by searching for “parental control software” using a major search engine, or by visiting consumer.ftc.gov/articles/protecting-your-childs-privacy-online.
We may display personal testimonials of satisfied customers on our website in addition to other endorsements. If you provide us with an email or other communication regarding our Services or products, you automatically hereby consent to our use of all or a part of such email or other communication for marketing our goods and Services, provided that we use only your first name. We will not use your image or likeness without additional specific authorization from you. If you notify us in writing to cease such use, we will do so within a reasonable time of receipt of such request.
We comply with the European Union General Data Protection Regulation (“DGPR”) and this Privacy Policy applies to all personal data we collect, process, store, or transfer relating to individuals located in the European Union (“EU” (or that have equivalent rights such as individuals located in Great Britain) regardless of their citizenship or residency status.
We process personal data of EU data subjects only when we have a lawful basis to do so under Article 6 of the GDPR, including:
If you are located in the European Union, you have the following rights regarding your personal data:
To exercise these rights, please contact our Data Protection Officer at support@figure53.com.
As a United States entity operating in the European Union, we may transfer personal data from the EU to the United States or other countries. All such transfers will be conducted in accordance with GDPR requirements, using appropriate safeguards such as:
We have appointed a Data Protection Officer responsible for overseeing our GDPR compliance. You may contact our DPO with any questions, concerns, or requests regarding your personal data at support@figure53.com.
In the event of a personal data breach affecting EU data subjects, we will notify the relevant supervisory authority without undue delay and, where feasible, within 72 hours of becoming aware of the breach, unless the breach is unlikely to result in a risk to the rights and freedoms of natural persons. Where a breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.
You may have additional rights under applicable state law to access certain information; for example California residents may have rights under California Code Section 1798.83. We will comply with these laws to the extent applicable to us.
If there are any questions regarding this Privacy Policy you may contact us using the information below.
support@figure53.com
2443 Maryland Ave.
Baltimore, Maryland 21218
United States
